Service Providers

Service provider framework

The provider management framework consists of three key areas:

• Procurement of panels – Conducting tenders across each provider network to ensure effective partner relationships are established.
• Performance management – Assessing the performance of providers across a variety of metrics and utilises Service Level Agreements to ensure a common understanding of expectations.
• Maintenance of panels – Using performance tools to realign and enhance working relationships with providers.

CGU will pay for the cost of treatment or intervention that is deemed reasonable and necessary.

To ensure accurate payment, providers must submit itemised invoices that include:

• injured worker’s name and claim number
• payee details including ABN
• name of provider who delivered the service
• provider number
• date of service
• Relevant WorkCover payment classification code
• service cost for each relevant classification code
• service duration (if applicable).