Dispute Resolution

What happens if I disagree with the decision made by CGU?

If a decision is made to decline your payments, you will be provided with all the information used for that decision.

If you disagree with the decision, you can:

• contact CGU and request the decision be reviewed. The review will be conducted by a member of staff who was not involved in making the original decision.
• contact WorkCover’s Claims Assistance Service on 13 10 50
• seek assistance from a union or lawyer
• refer the dispute to the Workers Compensation Commission.

Further information on appeal rights is available on the WorkCover NSW website.