As a large business, your company structure may mean that you have complex needs when it comes to managing your workers' compensation policy.
Your account manager will work with you and your adviser to understand your business structure and strategy. Supported by a team of specialists, your account manager will assist you manage your policy as efficiently as possible.
As a large employer, your claims performance can potentially have a significant impact on your premium.
CGU will work with you to focus on specific areas or claims that are negatively impacting your premiums, in order to reduce the cost of workers' compensation. We’ll keep you regularly updated on how your portfolio is tracking and the impact any claims are having on your premiums. We can also provide you with benchmarking information to let you compare your workers' compensation performance with that of your peers’.
We provide training to employers wanting to know more about how their premium is calculated and how to accurately forecast for the future.
Premiums are calculated differently within each state or territory scheme. Generally, there are two distinct divisions:
Agency states – NSW, VIC, QLD, SA
In these states, premiums are set by a government authority, with claims and premium management administered by Agents (except in Queensland which is state-managed).
Please note, CGU Workers Compensation does not operate in South Australia due to a monopoly.
Although premium is set by the government authority, CGU can still work in partnership with employers to reduce their premium through education sessions, scenario builders and can work with you to develop strategies to minimise claims costs which directly impact premium cost.
Underwritten states – WA, TAS, ACT, NT
In these states, the local WorkCover Authority maintains responsibility for the scheme and provides 'recommended premium rates'. Within this, CGU is able to offer:
- Conventional rates - premium is calculated based on wages and the relevant industry code.
- Experience rates - based on a conventional rate but a risk factor is included based on the employer's past claims history and risk profile. Employers need to exhibit a comprehensive risk management system in order to potentially benefit from this premium.
- Burners - suitable for large employers (premiums >$500,000 pa), premium is based on claims history. Whilst employers can benefit through this premium, they can also be impacted due to high unforeseen claims costs. You should ask your advisor before engaging in this type of policy.
As your premium is primarily driven by your claims costs, CGU can work with you to identify specific strategies to help you minimise these costs.
Your CGU account manager is responsible for ensuring that you are paying the correct premium and helping you understand how it is charged, how it is tracking, and where it is heading. This is done via:
- regular detailed reports on premium projections
- scheduled training sessions covering the premium calculations
- projections as to the likely impact of claims on premium during claims reviews and when estimates are calculated
- payment arrangements to help cash flow variations.
CGU will also assist you in understanding your obligations in respect of:
- contractors
- policy registration and ongoing maintenance
- reviewing industry classifications in line with changes to business activity
- remuneration reviews and declaration
- cross-border employees
- timely payments of premiums
- grouping and succession
- apprentices and trainees.
Our performance reporting tool, Workers Compensation Online, can help you track your claims experience.